Some organisations are becoming more concerned with delighting their customers than simply satisfying them. Yet despite an extensive literature on service quality and satisfaction little has been written about service excellence and how organisations can achieve delighted customers. The purpose of this exploratory but empirically based paper is to provide a definition of service excellence to h...

by considering certain factors like those mentioned by ian thompson (2005) in his definition of landscape, i.e. ecology, community and delight, in designing landscapes, one can find the vocation more applicable and useful. city rivers can play a very important role with regard to such values. in fact, the presence of nature and wildlife could not only be the lifeline of a city, but also a facto...

Exploring farther into our solar system for planetary exploration will require the human crews to reside in their space transfer habitats a long period of time. These explorers also face isolation, owing sheer physical distance from Earth, which may eventually affect health and well-being. Furthermore, looking at trip Mars, astronauts need wait as 40 min before receiving updated round communica...

I am delighted to see this subject taking a prominent position in discussions on human resources for the NHS and in particular in primary care. It was back in 1981 that Ian FM Saint-Yves and I wrote about this subject.1–3 However at that time the reaction from the profession was mainly derided and considered unnecessary. I hope the observational studies continue to show GPs how effective this a...

hen Dr. Harding first notified me that the committee on psychiatry and religion had honored me with this wonderful award I experienced an onslaught of feelings, primarily great pleasure and also pride at being in the company of former recipients, all of them thinkers I have much admired. I was particularly delighted to learn that the first recipient of the Oscar Pfister prize was one of my ment...

Analysis of DNA sequences now plays a key role in evolutionary biology research. If Darwin were to come back today, I think he would be absolutely delighted with molecular evolutionary genetics, for three reasons. First, it solved one of the greatest problems for his theory of evolution by natural selection. Second, it gives us a tool that can be used to investigate many of the questions he fou...

This study investigated facial features to detect the affective states (or emotions) that accompany deep-level learning of conceptual material. Videos of the participants’ faces were captured while they interacted with AutoTutor on computer literacy topics. After the tutoring session, the affective states (boredom, confusion, delight, flow, frustration, and surprise) of the student were identif...