understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

A new method for measuring and analyzing customer satisfaction is presented in this paper. The mathematical model expresses the fundamental relationship between criteria and the overall utility which expresses the global customer satisfaction. The procedure used to estimate the basic model is dummy variable regression with constraints. The method can very simply consider nonmetric data by codif...

The Vehicle Routing Problem with Time Windows (VRPTW) is one of the most important problems in distribution and transportation. A classical and recently popular technique that has proven eeective for solving these problems is based on formulating them as a set covering problem. The method starts by solving its linear programming relaxation, via column generation, and then uses a branch and boun...

Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on within each of these areas, little or no effort has been applied to identifying and quantifiing the relationships between the two. The objective of this research is to discover and establish potential relationships betw...

introduction: customer satisfaction has been suggested as one of the interesting and challenging issues of management in the new millennium. in addition, oral and dental health and the quality of the services the health centers delivered to the patients directly affect the customer satisfaction. therefore, the present study aimed to identify, investigate, and rank the factors affecting the cust...


 The purpose of this study was to analyze the effect product quality and brand trust on repurchase intention through customer satisfaction as an intervening variable in Something beauty products. This used a quantitative method by distributing questionnaires online 100 respondents. population involves consumers who have repeatedly purchased products from 2022. Based data analysis techniqu...

melli bank of iran, as the largest islamic bank, implemented the rastin profit and loss sharing plan for the first time in the world. the purpose of this plan was to remove any trace of usury in banking operations. this article studies the relationship between service quality in this system with customer satisfaction and bank performance. to this end, we collected 35 of this type of banking cus...