Introduction: Fair distribution of wage, benefits and reward also considering justice in decision making is an influential factor on nurse’s behavior toward patients and customers. The main purpose of this research was to determine relationship between perceived distributive and procedural justice, and customer-oriented behavior in nurses. Methods: This is a correlation (path analysis) cross - ...

Brand loyalty is one of the most important factors affecting the success of marketing efforts, which, in turn, is under the influence of numerous and diverse factors and conditions. Identifying these factors and determining the effect of each significantly help managers to make the right decisions. Therefore, the aim of this article is identifying and examining thefactors in...

This paper is the result of a case study of Raja Passenger Trains Company. The main purpose of this study is investigating the relationship between service quality, perceived value and customer satisfaction. For this purpose, using two concepts namely service superiority and service adequacy, RAJA Company's service quality was measured and the relationship among these concepts and perceived ser...