Organizations invest heavily in Supply Chain Management Systems (SCMS) expecting to receive the benefits claimed by software vendors and implementation partners. Reports suggest a growing dissatisfaction among client organizations due to an increasing gap between expectations and realization of SCMS benefits. This study presents a Benefit Expectation Management Framework for SCMS, based on the ...

User adoption and continued use is the key to successful application of mobile check-in service. The study builds a research framework based on Expectation Confirmation Theory, combining Technology Acceptance Model and Switching Cost. The empirical results show that perceived usefulness, perceived ease of use, perceived playfulness, customer satisfaction and switching costs are positively affec...

Mobile telecommunication sector has been accelerated with GSM 1800 licenses in the Turkey. Since then, churn management has won vital importance for the GSM operators. Customers should have segmented according to their profitability for the churn management. If we know the profitable customer segments, we have chance to keep in hand the most important customers via the suitable promotions and c...

Abstract: Active learning is the process in which unlabeled instances are dynamically selected for expert labelling, and then a classi er is trained on the labeled data. Active learning is particularly useful when there is a large set of unlabeled instances, and acquiring a label is costly. In business scenarios such as direct marketing, active learning can be used to indicate which customer to...

Recent studies show that products and services hold great appeal if they are attractively designed to elicit emotional feelings from customers. Kansei engineering (KE) has good potential to provide a competitive advantage to those able to read and translate customer affect and emotion in actual product and services. This study introduces an integrative framework of the Kano model and KE, applie...

Recent studies show that products and services hold great appeal if they are attractively designed to elicit emotional feelings from customers. Kansei engineering (KE) has good potential to provide a competitive advantage to those able to read and translate customer affect and emotion in actual product and services. This study introduces an integrative framework of the Kano model and KE, applie...

In competitive environments agility is emerging as an important determinant of success. Despite the widely accepted importance of agility there has been paucity in research on this construct, especially the customer’s perspective of agility. Rise of digital natives together with growth of ubiquitous information systems has changed the way firms engage with their customers. Firms are finding it ...

Perkembangan teknologi mendukung model bisnis penjualan barang bekas secara online. Salah satu budaya yang berkembang di Indonesia kalangan anak muda adalah membeli bekas. Tingkat peminat semakin tinggi, dan era 4.0 atau media sosial mudah mendapatkan barang, termasuk Penelitian ini bertujuan untuk menguji seberapa besar pengaruh customer expectation, perceived enjoyment, ease of use, satisfact...