The earliest definitions of decision support systems (DSS) identify DSS as systems to support managerial decision makers in unstructured or semiunstructured decision situations. They are also defined as a computer-based information systems used to support decision-making activities in situations where it is not possible or not desirable to have an automated system perform the entire decision pr...

Multiple Criteria Decision Making (MCDM) shows signs of becoming a maturing field. There are four quite distinct families of methods: (i) the outranking, (ii) the value and utility theory based, (iii) the multiple objective programming, and (iv) group decision and negotiation theory based methods. Fuzzy MCDM has basically been developed along the same lines, although with the help of fuzzy set ...

Even as Taiwan’s higher education is growing, graduation from college or university is not a guarantee for employment. Therefore, more and more schools are establishing relationships with enterprises to offer internship opportunities to students. These days senior college students are asked (as a matter of course) whether they are going to choose an internship course or not. What is the key det...

Decision support systems are of many kinds depending on the models and techniques employed in them. Multiple criteria decision making techniques constitute an important class of DSS with unique software requirements. This paper stresses the importance of interactive MCDM methods since these facilitate learning through all stages of the decision making process. We first describe some features of...

The purpose of this paper is to study proposals to use Data Envelopment Analysis (DEA) as a tool for Multiple Criteria Decision Making (MCDM). We ®rst recall, using a simple model, the equivalence between the concept of `ef®ciency' in DEA and that of `convex ef®ciency' in MCDM. Examples are then used to show that various techniques that have been proposed in the DEA literature to deal with MCDM...

This chapter aims to provide an overview of the class of multi-criteria recommender systems. First, it defines the recommendation problem as a multicriteria decision making (MCDM) problem, and reviews MCDM methods and techniques that can support the implementation of multi-criteria recommenders. Then, it focuses on the category of multi-criteria rating recommenders – techniques that provide rec...

In Multi-criteria Decision Making (MCDM) problems dealing with qualitative criteria and uncertain information the use of linguistic values is suitable for the experts in order to express their judgments. It is common that the group of experts involved in such problems have different degrees of knowledge about the criteria, so we propose a multi-granular linguistic framework such that each exper...

Evaluating software quality is an important and essential issue in the development process because it helps to deliver a competitive software product. A decision of selecting the best software based on quality attributes is a type of multi-criteria decision-making (MCDM) processes where interactions among criteria should be considered. This paper presents and develops quantitative evaluations b...