This paper contributes to the broad literature on public services contracting in two ways. First, we provide an empirical analysis of contracting decisions in the provision of welfare-to-work (WTW) services. We estimate both the WTW-contracting decisions of Dutch municipalities and their impact on the performance, measured as the fraction of Social Assistance (SA) recipients. Second, we explici...

Inter-organizational business processes often involve contracting. ICT solutions for contracting processes must offer high flexibility in changing the structure of the contracting process. This can be achieved by ‘process-aware’ software components which are configured by an explicit model of the contracting process: the contracting workflow. However, the design of a contracting workflow from s...