This chapter presents an ontology for customer complaint management, which has been developed in the CCFORM project. CCFORM is an EU funded project (IST-2001-38248) with an aim of studying the foundation of a central European customer complaint portal. The idea is that any consumer can register a complaint against any party about any problem, at one portal. This portal should: support 11 langua...

In the paper, author deals with numerous issues of concept a criminal complaint, as act that initiates mechanism legal protection. First all, paper points to theoretical aspects this issue by defining very pointing out types charges, way submitting charge, well certain form and content whose character is not binding. Special attention paid position injured party filing his role rights after com...

This paper proposes a balance sheet metamodel using Model Driven Architecture (MDA) methodology. In order to do that, we use the international financial reporting standard (IFRS) as a good starting point owing to its wider adoption across countries in preparing balance sheet. The balance sheet is summary of financial position of a financial entity such as credit institutions. The reason for app...