Although many companies have spent a great deal of money to adopt CRM (Customer Relationship Management) technologies, many have not seen satisfactory returns on their CRM installations. One of the reasons for such dissatisfaction and low ROI may be the lack of a comprehensive approach to evaluating the impact of CRM technologies, which are very different from traditional cost-cutting and quali...

When recording intracellularly, the resistance across the cell membrane must be monitored. However the resistance seen by the recording ampli"er consists of the access resistance (between the electrode and the cell) in series with the cell resistance. When the stray capacitance is low, the time constant of the cell and that associated with the recording setup are di!erent and the two resistance...

Customer Relationship Management (CRM) systems can help organizations manage customer interactions more effectively. Like many new technologies, CRM has been accompanied by vendor hype and stories of implementation failure. Work on critical success factors (CSFs) should encourage more appropriate implementation practice; however many CSF studies conclude with a list of factors but provide littl...

Customer Relationship Management (CRM) is a strategy to acquire new customers, to retain them and to recover them if they defected. The corresponding CRM goals can only be achieved if the right data sources are combined. This paper discusses what external and internal data are available along the CRM process and how they support the achievement of the specific CRM goals. Starting with defining ...

Starting-up of photovoltaic (PV) inverters involves pre-charging of the input dc bus capacitance. Ideally, direct precharge of this capacitance from the PV modules is possible as the PV modules are current limited. Practically, the parasitic elements of the system such as the PV module capacitance, effective wire inductance and resistance determine the startup transient. The start-up transient ...

The mouse is an important model system for understanding the molecular basis of neuronal signaling and diseases of synaptic communication. However, the best-characterized retinal ribbon-style synapses are those of nonmammalian vertebrates. To remedy this situation, we asked whether it would be feasible to track synaptic vesicle dynamics in the isolated mouse rod bipolar cell using time-resolved...

introduction: human embryonic stem cells (hescs) are pluripotent cells that can proliferate and differentiate to many cell types. their electrophysiological properties have not yet been chracterzed. in this study, the passive properties (such as resting membrane potential, input resistance and capacitance) and the contribution of delayed rectifier k+ channel currents to the membrane conductance...

As managers and academics increasingly raise issues about the real value of CRM, the authors question its direct and unconditional performance effect. The study advances research on CRM by investigating the role of critical mechanisms underlying the CRM-performance link. Drawing from the sources→positions→performance framework, the authors build a research model in which two strategic postures ...

The rapid growth of the Internet and the expansion of electronic commerce applications in manufacturing have given rise to electronic customer relationship management (e-CRM) which enhances the overall customer satisfaction. However, when confronted by the range of e-CRM methods, manufacturing companies struggle to identify the one most appropriate to their needs. This paper presents a novel st...

In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Following the resource-based view of the firm, strategic CRM is conceptualized as an endogenously determined function of the organization’s ability to harness and orchestrate lower order capabilities that comprise physical assets, such as IT infrastructure, an...