The competitive global market of the new millennium has raised awareness of business processes as the most important management paradigm. Extensive literature on business process management suggests that organizations can enhance their overall performance by adopting a process view of business. However, empirical research in this field is lacking. The aim of this paper is to examine the how bus...

Purpose: This research aims to develop a digital capability maturity model find the critical and define level of services creation process for Business Process Outsourcing (BPO) company, which cover end-to-end client’s non-core activities involving people, process, technology.Design/methodology/approach: The study conducts qualitative approaches in variables selection using grounded theory, fol...

INTRODUCTION Globally, information technology (IT) outsourc-ing has spread quickly in many countries and spending by organizations in IT outsourcing is increasing rapidly each year. According to Gartner (Blackmore, De Souza, Young, Goodness, and Silliman, 2005), total spending on IT outsourcing worldwide is likely to rise from US $184 billion in 2003 to US $256 billion in 2008. However, definin...

With the evolution of customer’s needs, innovation becomes a core competency of organizations to success in the intense global competition nowadays. Business process orientation (BPO), as “a state of mind” of the organization, emphasizes to employ a customer-and-process-oriented way to rethink and reengineer business. It is interesting and important to understand the role of process-oriented th...

currently, outsourcing is recognized as one of the useful strategies in the world of business. in this respect, business processes outsourcing is one of the most common forms of outsourcing. the purpose of the present study is to provide a multi attribute decision making model in order to outsource the process of azin-tane company. to this end, 19 effective attributes were driven after doing in...

PURPOSE - The issue of offshore outsourcing of healthcare services is a critical but little-examined problem in healthcare research. The purpose of this study is to contribute to filling this void. DESIGN/METHODOLOGY/APPROACH A library-based study was carried out of the development of the Indian medical transcription offshoring industry. Findings- Cost-saving potential and the degree of outso...

The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a researchbased approach to English for specific purpos...

Machine learning (ML) depends on data to train and verify models. Very often, organizations outsource processes related work (i.e., generating annotating evaluating outputs) through business process outsourcing (BPO) companies crowdsourcing platforms. This paper investigates outsourced ML in Latin America by studying three platforms Venezuela a BPO Argentina. We lean the Foucauldian notion of d...

Research on outsourcing governance has focused on two modes: formal governance based on a legally binding contract, and relational governance based on a psychological contract between the vendor’s relationship manager and the client’s project manager. Some researchers argue that the two forms of governance are substitutes for each other. Others model them as complements. Here, we find empirical...