Monitoring business objectives has become a challenge for enterprises. Business Strategies and the underlying Business Objectives has to be tracked and monitored for performance so that business stakeholders can make informed decisions. The challenge is to create a framework to identify, define, associate and track Key Performance Indicators (KPI) for effective monitoring of strategy to process...

Modern information systems that support complex business processes generally maintain significant amounts of process execution data, particularly records of events corresponding to the execution of activities (event logs). In this paper, we present an approach to analyze such event logs in order to predictively monitor business constraints during business process execution. At any point during ...

Current service monitoring capabilities have been not designed in alignment with business needs. We argue that service monitoring should be primarily thought of as an economic concern, with proper needs being elicited on the business strategy level and further drilled down to process and IT services management layers. Monitoring needs and capabilities should be designed independently from each ...

Business process lifecycle consists of four stages: process specification, process implementation, process execution and monitoring, and process analysis. Usually, the relationships among the stages are loosely defined. Due to the frequent changes in today's market, business processes are also changing constantly, thus the need for synchronized the various business process stages is increased. ...

This paper reports the results of a study carried out to assess the benefits, impediments and major critical success factors in adopting business to consumer e-business solutions. A case study method of investigation was used, and the experiences of six online companies and two bricks and mortar companies were documented. The major impediments identified are: leadership issues, operational issu...

Using control chart methodology, the service quality of a commercial web site is examined. The web site statistics were obtained using a web monitoring tool and then analyzed using x-charts. Analysis of the usage statistics across time periods displayed much variance in the results for the March time period while the April period was more in control.

Many enterprises nowadays use business processes, based on the BPEL standard, to achieve their goals. These are complex, often distributed, processes. Monitoring the execution of such processes for interesting patterns is critical for enforcing business policies and meeting efficiency and reliability goals. BP-Mon (Business Processes Monitoring) is a novel query language for monitoring business...

Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that govern the behavior of the process and account for expressing changes reflecting new business objectives and new market situations. We developed a service request language and support framework that allow users to formula...

dynamic business environment enforces organizations to constantly update and reform their own strategic expectations. changing the embedded business rules in information systems is vital to fulfill strategic expectation. determining appropriate position to change business rule in information systems is regarded as a time-consuming and complex activity. therefore, it is necessary to identify and...