In this quasi-experimental study, we investigate whether bank branches implementing the Balanced Scorecard (BSC) outperform bank branches within the same banking organization on key financial measures. Although the BSC has gained popularity among managers as a performance measurement tool, little empirical evidence exists to substantiate claims that the BSC promotes superior financial performan...

Purpose – One of the responses to criticisms of traditional forms of accounting reports for knowledge-based firms has been the development of the balanced scorecard (BSC), a strategic performance measurement framework and methodology based on a family of performance measures. This paper aims to examine the issue of measuring performance in relation to a major Australian company, The Fosters Bre...

This study was intended to verify the effects of implementing the Balance-Scored Card (BSC) on the organizational performances by using BSC as the moderator. Managers and directors in smalland medium-sized enterprises (SMEs) in Taiwan’s electronics industry were interviewed and ROE data was sourced from Taiwan Economic Journal. This study adopted a simple random sampling method to sample the po...

Introduction: Continuous performance assessment and improvement are critical to the survival of all organizations. An assessment tool the health care industry has started to use is the Balanced Scorecard (BSC). The authors present their BSC, a multidimensional framework linking their department’s values and goals with day-to-day activities. The BSC measures performance along multiple dimensions...

This paper applies a new multi attribute decision-making (MADM) model to help companies for enterprise resource planning (ERP) selection problem based on Balanced Score Card method. This paper uses three-parameter interval grey numbers which is derived from Grey theory (was proposed by J. Deng). This numbers is used instead of linguistic variables. Beside, a new weighting method that outcomes f...

The purpose of this research is to evaluate the effectiveness of implementation Quality Management System (ISO 9001:2000) in gas processing plants of National Iranian Gas Company using balanced scorecard approach. More specifically, we chose the balanced scorecard framework to examine five well-known gas processing plants in National Iranian Gas Company from four different perspectives in order...