The rapid proliferation of mobile phones and other electronic gadgets has not only changed the way people live, but also created a new channel for marketing. One such new technology is the mobile banking development, which can significantly impact a bank’s operational efficiency and customer service aspects. Yet, the adoption of mobile banking in the Asian region has been relatively slow compar...

Efficiency and quality of services are crucial to today’s banking industries. The competition in this section has become increasingly intense, as a result of fast improvements in Technology. Therefore, performance analysis of the banking sectors attracts more attention these days. Even though data envelopment analysis (DEA) is a pioneer approach in the literature as of an efficiency measurement...

nowadays, internet technology provides an opportunity for banks and financial institutions to take advantages in dynamic and competitive turbulent environment in their favor. in addition, considering the importance and status of internet banking and growing trend of it in the country in recent years, now banks and financial institutions have found that maintaining status and effective developme...

this paper draws on empirical research conducted in sudan to examine the process of management of it and organizational change in sudanese banking industry (sbi). the study used dual methodology which included quantitative and qualitative techniques and focused on presenting findings on the process of managing and implementing it in the sbi. deductive and inductive data present very strong evid...

Due to the increasing penetration of mobile phones even in poor communities, mobile-phone-enabled banking (m-banking) services are being increasingly targeted at the “unbanked” to bring formal financial services to the poor. Research in understanding actual usage and adoption by this target population, though, is sparse. There appear to be a number of issues which prevent low-income, low-litera...

This paper applies a context/process interaction approach to study information technology (IT) and organizational change within the Nigerian banking system. A contextualist approach is a research method that studies the interaction between a particular phenomenon and the context within which it is taking place. In this study we attempt to assess how the context of banking interacts with and inf...