NORDIC STUDIES ON ALCOHOL AND DRUGS VOL . 25 . 2008 . 2 Ø. Horverak: The transition from over-the-counter to self-service sales of alcoholic beverages in Norwegian monopoly outlets: Implications for sales and customer satisfaction AImS To study the impact of the introduction of self-service at the Norwegian alcohol monopoly outlets. DESIGN Sales at outlets where self-service was introduced were...

Online shopping provides a good example of the business revolution. In China, e-commerce is currently experiencing a period of rapid development; the large number of Internet users provides a good foundation for the expansion of the online shopping market. In this study, perceived usability, perceived security, perceived privacy, perceived after-sales service, perceived marketing mix, and perce...

In this paper, we present a method to use advance demand information (ADI), taking the form of request for quotation (RFQ) data, in B2B sales forecasting. We apply supervised machine learning and Natural Language Processing techniques analyze learn from RFQs. test our approach case study at large after-sales service maintenance provider. After evaluation found that identifies ∼ 70% actual (reca...

The study was to gain improved understanding of the forces and factors present in after-sales activities, and the role of these in enhancing or endangering business. The objective was to gain a better understanding of how a supplier could successfully manage its “customer care” activities in the dynamic mobile telecommunications market. After sales business activities in this industry have rece...

Abstract: In recent decades, high profits of extended warranty have caused that third-party firms consider it as a lucrative after-sales service. However, customers division in terms of risk aversion and effect of offering extended warranty on manufacturers’ basic warranty should be investigated through adjusting such services. Since risk-averse customers welcome extended warranty, while the cu...

OBJECTIVES The objective of this study was to evaluate the intended and unintended impact on pharmaceutical use and sales of three public reimbursement reforms applied to the prescription of statins: a Spanish generic reference pricing system, and two competing policies introduced by the Andalusian Public Health Service. METHODS This study is designed as an interrupted time series analysis wi...

To set itself apart from its rivals, the automotive industry’s after-sales service is recognised as a crucial success component. The aim of this study to investigate association between four quality dimensions namely responsiveness, empathy, assurance and reliability customer satisfaction, in case, Malaysian’s car owner’s satisfaction. This research done using quantitative method online survey ...