Moving beyond questions about “services” and “the services economy,” this panel considers fresh ways of thinking about service innovation in the era of pervasive digitization. Panelists will argue that our understanding of digital services and products is radically transformed if we consider all exchanges to be service-for-service exchanges in which customers and suppliers co-create value in ex...

The nation has been on a quest to advance quality in providing health care services and improving patient outcomes. The challenge has been to identify and define metrics that will demonstrate improvement. Acute care settings have a fairly well-established system of quality measurement, but ambulatory care systems are in less-developed stages. Imperative to accurate quality measurement in ambula...

This paper evaluates the joint impact of exclusive channels and revenue sharing on suppliers and retailers in a hybrid duopoly common retailer and exclusive channel model. The model bridges the gap in the literature on hybrid multichannel supply chains with bilateral complementary products and services with/without revenue sharing. The analysis indicates that, without revenue sharing, the suppl...

The Scope of the Supply Chain The role of manufacturing industry is to create wealth by adding value and selling products. Common to all manufacturing companies is the need to control the flow of material from suppliers, through the value adding processes and distribution channels, to customers. The supply chain, as shown in Figure 1, is the connected series of activities which is concerned wit...

The strategic role of Information and Communication Technologies (ICT) is growing in various companies. Small and Medium Enterprises (SMEs) adopt ICT solutions to support their processes and to improve their products and services. Because of SMEs’ scarce resources and inadequate ICT competencies, they need support from ICT suppliers in the ICT adoption process. Little att...

Reverse auctions offer the prospect of more efficiently matching suppliers and producers in the face of changing market conditions. Prior research has generally ignored the temporal and finite capacity constraints under which reverse auctioneers typically operate. In this paper, we consider the problem faced by a manufacturer (or service provider) that needs to fulfill a number of customer orde...

The European capital goods industry delivering one-of-a-kind products is facing new challenges. In order to respond to increased customer demands and competition from outside Europe, the companies need to extend their range with different types of services. The offered services can be e.g. consulting services, engineering, benchmarking, simulation, optimisation, information, training, remote op...