Zusammenfassung. Neben der Homogenisierung der IT-Systemlandschaft durch ein integrierendes Krankenhausinformationssystem ist es auch notwendig, eine entsprechende Organisationsstruktur für den Betrieb der EDV des Krankenhauses zu erreichen. Dieses hat zum einen das Ziel, verfügbare Ressourcen effizient einzusetzen. Zum anderen müssen kostentransparente Schnittstellen zu externen Anbietern spez...

Different efforts have been developed focusing on the alignment between organizations’ concepts. From these initiatives, two have had outstanding relevance: The Open Group Architecture Framework (TOGAF) and IT Infrastructure Library (ITIL). However, these two approaches are often used complementarily and simultaneously. Beyond the difficulties associated with governance, parallel projects with ...

In this paper we investigate the differences between software maintenance and software development from a service point of view, and the consequences thereof for the maturity of software maintenance organizations. We argue that software maintenance can be seen as providing a service, whereas software development is concerned with the development of products. Differences between products and ser...

Due to fast evolution on the services provided by telecommunication companies, the Information Technology (IT) environment has been gaining an increasingly importance inside organizations. It is no more a silent partner, involved only on the daily’s operations, without any influence on the company’s strategy and management. In the recent years, Information Technology Infrastructure Library (ITI...

Standarisasi implementasi TI di perusahaan modern termasuk perhotelan adalah dampak dari penggunaan teknologi yang berkelanjutan. Penelitian ini bertujuan untuk menganalisis tingkat kematangan manajemen layanan atau ITSM pada Hotel Santika Premiere Bandara Palembang dengan menggunakan kerangka kerja Information Technology Infrastructure Library (ITIL) V.3. Populasi penelitian seluruh karyawan d...

The integration of low level management functionalities provided by TOSCA and high level processes as defined by ITIL may provide significant improvement opportunities to the application provider as on both levels workflow technology can be employed. In this paper, we present Key Performance Indicator Analysis Plans as first idea how both approaches can be integrated.

We undertook a study of tumour infiltrating lymphocytes (TILs) in a large and relatively homogeneous group of patients with completely resected esophageal squamous cell carcinoma (ESCC). Hematoxylin and eosin-stained sections of 235 ESCC tumours were evaluated for density of TILs in intratumoural (iTIL) and stromal compartments (sTIL). Foxp3+, CD4+, and CD8+ T cells in tumoural and stromal area...

Organisations are looking to best practice frameworks such as the IT Infrastructure Library (ITIL) to improve the quality of their IT Service Management. This paper describes the approach taken by a large UK-based bank in adopting ITIL and gaining certification to BS 15000 and ISO/IEC 20000. The use of cognitive mapping enables a focus on the concepts which drive the manager’s view of ITIL impl...