Six Sigma is regarded as a well-structured methodology for improving the quality of processes and products. It helps achieve the company’s strategic goal through the effective use of project-driven approach. As Six Sigma is a project-driven methodology, it is essential to prioritize projects which provide maximum financial benefits to the organization. Generating and prioritizing the critical S...

This paper proposes a Fuzzy Group Decision Approach for making strategic decisions about knowledge management adoption. Most SMEs are suffering because of low profits caused by hyper competition and OEM dead-end. Moreover, since the middle of 2008, the financial tsunami has caused serious damage to the global economy. They lack the financial and systematic basis to introduce knowledge managemen...

This study presents a structural evaluation methodology to link key performance indicators (KPIs) into a strategy map of the balanced scorecard (BSC) for banking institutions. Corresponding with the four BSC perspectives (finance, customer, internal business process, and learning and growth), the most important evaluation indicators of banking performance are synthesized from the relevant liter...

Environmental practice in knowledge management capability (EKMC) is a complex uncertainty concept that is difficult to determine based on a firm’s real situation because measuring EKMC requires a set of qualitative and quantitative measurements. A framework is proposed and uses a novel hybrid multicriteria decision-making (MCDM)model to address the dependence relationships of criteria with the ...

INTRODUCTION Nowadays, the web increasingly influences retail sales. An in-depth analysis of consumer decision-making in the context of e-business has become an important issue for internet vendors. However, factors affecting e-business are complicated and intertwined. CASE DESCRIPTION To stimulate online sales, understanding key influential factors and causal relationships among the factors ...

The invention and use of mobile commerce (m-commerce) technology have progressed tremendously in recent years. In small to medium-sized enterprises (SMEs), the decision of business-to-business (b2b) mcommerce is a multi-criterion decision analysis problem which involves both qualitative and quantitative factors, and its evaluation may be based on imprecise information or uncertain data. Further...

Key to success of an organization is selection of qualified human resource as the quality of software product totally depends on its development team. Earlier, eligible candidates were interviewed and most qualified were selected. It would be beneficial to have computing models which could take various candidate competencies into consideration and show the most qualified person with high degree...