Purpose of this paper The paper provides a better understanding of the interrelatedness of customer and service orientations in the organizational structures of capital goods manufacturing companies. Design/methodology/approach A qualitative, multi-case research design was employed using 36 European capital goods manufacturing companies. Findings This article explored four different patterns of...

The purpose of this study is to investigate the effects of the originality and number of valid responses on the level of cryptomnesia (unintentional plagiarism). Participants will be asked to offer examples of real words from categories of varying size, and to create fictional words. To adjust the number of possible responses for the fictional word categories, the participants will be asked to ...