In today's competitive environment, one of the new tools in the field ofinformation technology is business or organizational dashboards that are as abackup in the process of strategic management of organizations. The aim ofthis study is building a prototype of a hospital dashboard on the principles andguidelines of dashboards and evaluating it based on End UserComputing Satisfaction (EUCS). The...

This paper concerns the applicability of reputations systems for assessing Quality of Experience (QoE) for web services in Future Internet. Reputation systems provide mechanisms to manage subjective opinions in societies and yield general scoring of a particular behavior. Thus, they are likely to become an important ingredient of Future Internet. Parameters being under evaluation by reputation ...

Search performance evaluation can be performed using metrics based on result relevance or alternative measures based on users’ search experience. Recent studies indicate that relevance-based evaluation metrics, such as MAP and nDCG, may not be perfectly correlated with users’ search experience (usually considered as the gold standard). Therefore, search satisfaction has become one of the prime ...

Information system organizations frequently offer complex IT applications and services to its users. These organizations would want the users of these systems to imbue positive “intentions to use” toward the systems. According to the literature, the construct “intention to use” is influenced by the “perceived satisfaction” derived by the particular user when using or consuming a particular prod...

AbstrAct Product customization is an important facility that e-commerce offers to its users. On the Web, choice-board systems have become quite prevalent as the means by which users are able to customize their products. These systems allow customers to configure products and services by choosing from a menu of attributes, components, delivery options, and prices. In the context of a choiceboard...

Due to the rapid development of social media and mobile technologies, more and more users access social media via mobile devices. Existing research focuses on user satisfaction with either social networking services or mobile applications. Perceived benefits, such as perceived usefulness and perceived enjoyment, are important antecedents of user satisfaction with mobile applications in general....

As Chinese game market growing mature, cultivating loyal game users has become the new goals for game companies. Based on the theory of game users experience, this paper constructs the structural model of customer with the variables of perceived value, customer satisfaction and customer loyalty and studies the relationship between the game users’ hedonic/utilitarian value and customer satisfact...