The maturity of employee knowledge management is a systematic effort to develop, promote, and apply knowledge of organizations in order to achieve success and goals that can have a significant impact on the quality of services as well as the development of organizational innovation. The present study deals with the assessment of personnel’s knowledge management maturity and the instructiona...

Department of Management & Marketing King Fahd University of Petroleum & Minerals Dhahran 31261, Saudi Arabia Abstract. Existing streams of literature are integrated to propose a conceptual framework that highlights the antecedents of relationship marketing on customer loyalty and its outcomes. The framework aims to provide insights into the underpinnings of relationship marketing. The proposed...

Federation of National Public Service Personnel Mutual Aid Associations Toranomon Hospital, Tokyo, Japan Department of Geriatric and General Medicine, Osaka University Graduate School of Medicine, Osaka, Japan National Center for Geriatrics and Gerontology, Tokyo, Japan Department of Geriatric Medicine, Graduate School of Medicine, Tokyo, Japan Tokyo Metropolitan Geriatric Hospital and Institut...

The maturity of employee knowledge management is a systematic effort to develop, promote, and apply knowledge of organizations in order to achieve success and goals that can have a significant impact on the quality of services as well as the development of organizational innovation. The present study deals with the assessment of personnel’s knowledge management maturity and the instructiona...

Department of Methods and Statistics, Utrecht University, Utrecht, Netherlands, Optentia Research Program, Faculty of Humanities, North-West University, Vanderbijlpark, South Africa, Department of Political Sciences, University of Giessen, Giessen, Germany, 4 International Laboratory of Social-Cultural Research, Research University Higher School of Economics, Moscow, Russia, Nijmegen School of ...