[Abstract] Wireless access with handheld devices is a promising addition to the WWW and traditional electronic business. Handheld devices provide convenience, portable access, and large amounts of information to travelers. Tourism presents considerable potential for the use of new mobile technologies; however, limited research exists on mobile users’ perspectives with regard to satisfaction tow...

Determinant factors of tourists satisfaction in Muslim's Countries: A Structural equation model (SEM) Dr. Ayed Al Muala Applied Science University, [email protected] Abstract The challenges for the tourism sector in Islamic countries has become increasingly with the Arab spring. has suffered the Arab Islamic countries and damaged because of the wars in the region and the lack of security and...

Before traveling, tourists need to ensure that they will have a well-organized trip, which mainly involves a smooth flow of visits to different tourist attractions by themselves or following a pre-designed plan made by tourism service providers. The present study examined how the sequence of visiting tourist attractions influences tourist satisfaction at the expectation and experience levels. P...

Gastro-cultural tours, which are prevalent as part of today’s experience-based travel, generate memorable gastronomy encounters for tourists. Gastronomically designed cultural tours also shed light on the past's heritage and identity through local tastes regions by promising distinct stories experiences to travelers. Regions with gastronomic affluence arouse gastro tourists’ interest their tour...

According to attitude–behavior theory, the emotions generated by tourists’ travel experiences can influence their subsequent behavioral intentions. This quantitative study analyzed 398 survey questionnaires using a structural equation model explore multiple chain mediating effects between participation, perceived value, place attachment, and loyalty. The results show that innovation interaction...

The aim of this study is to identify the key factors as antecedents of visitor satisfaction for the design of a mobile app for museums. To our aim we use the Kano model that allows to categorize service attributes according to how they are perceived by customers and to estimate their impact on customer satisfaction. We collected qualitative data trough 300 questionnaires administered to tourist...

understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

Purpose Using consumption value theory, this study aims to examine the impact of tourists’ perceived dimensions tea beverages offered by Hong Kong (HK)-style cafés, including taste value, price health and emotional on memorable experience (ME), satisfaction revisit intention. Design/methodology/approach an online survey, collected 225 usable data from tourists who had in visiting HK-style cafés...