This paper proposes a preliminary model of a balanced scorecard for tourism destinations, with a specific emphasis on sustainable development. We begin with a review of the perspectives and critical performance variables for the traditional balanced scorecard. We then present empirical work based upon quantitative analysis techniques. A survey was completed by 1531 Spanish municipalities that a...

The development of knowledge-based tourism business-to-business (B2B) communities requires the adoption of a multidimensional, multilevel perspective on system design that incorporates processes of knowledge creation and transformation and takes organizational stages of effective technology use into consideration. This article illustrates how the Illinois Tourism Network (ITN) as an example for...

'Regional identity' is a crucial phrase in the understanding of the genesis and nature of modern tourism as it is important for contemporary practices of tourism planning, policy and management. The creation and marketing of imaginary and desirable places includes this phrase and has made it into a powerful and frequently used watchword in contemporary tourism planning practices, where various ...

Since coastal tourism is one of the fastest growing sectors of tourism industry, coastal areas have become increasingly vulnerable in case of flooding. Yet, coastal tourism is a seasonal phenomenon, with variations according to climate, holiday seasons and seasonal traditions. Despite its relevance in environmental issues, the effects of seasonal tourism have only scarcely been studied in coast...

The Black-flanked Rock-Wallaby (Petrogale lateralis lateralis) was once widespread throughout Western Australia but due to a combination of factors its range has declined significantly and its present distribution is limited to a few widely scattered isolated populations. It is gazetted as vulnerable under Western Australian legislation and requires active management to ensure its survival. Tra...

Due to the negative environmental impact, corporate social responsibility is an important concept in today’s competitive lodging industry. Hotels attribute 75 % of the overall lodging industries consumption of energy, water and non-durable goods. To remain competitive, organizations implement green lodging programs to demonstrate social responsibility. However, the understanding and implementat...

We show that tourism activities severely impact the ecology of Orchid Island, its natural resources, and the culture of the Tao tribe. For example, highway widening, in response to the increased traffic volumes caused by tourism, required many Pandanus trees to be cut and removed, which has placed the coconut crabs in danger of extinction. To promote eco-tourism, observation trips to observe El...

With the opening of the long-awaited Boyne Valley Centre in Summer 1997, the time has perhaps come to reassess the relationship between heritage and tourism in Ireland. In recent years, particularly since the start of the 1990s, there has been considerable debate and controversy about heritage issues, illustrating a high degree of public interest in the field. This paper outlines the main featu...

Recently, several disasters have affected the tourism industry. In order to mitigate the effects of disasters, increasing the level of preparedness is essential. However, despite the devastating effect disasters can have on tourism, few tourism organizations have properly developed disaster strategies as an integral part of their business plans. Emergency management systems that utilize mobile ...