With the rapid penetration of mobile Internet, the use of LBS has gradually become a mainstream in China EBusiness. Considering all factors affecting the quality of LBS, an improved SERVQUAL model and a correspondent LBS quality evaluation index system was set up. After analyzing some Chinese LBS service platforms (WeChat, Sina Weibo, Diangping etc.), we have found that the two traditional dime...

The success of the retail industry and especially that of supermarkets is largely determined by the services they offer. Even though service quality scales have been developed in different sectors, because of the unique characteristics of supermarkets, it seems convenient to create a specific scale for them. The results of this study indicate that supermarket service quality is a multidimension...

I would like to propose going beyond the tactile experience and extend the tangibility to other senses. Imagine a way to interact with an information environment and explore multiple layers of time and space. Spatial exploration is immersive and multidimensional. So, instead of using only a finger as input, the full body acts as pivot point to produce augmented realities, blending the cyberspac...

The primary objective of this study is to evaluate the impact service quality characteristics on customer satisfaction within healthcare sector Pakistan. Additionally, seeks investigate mediating role performance in particular relationship. aspects being examined, including "tangibility," "reliability," "assurance," "empathy," and "responsiveness," assess influence satisfaction. A quantitative ...

The assumption that the goal of ubicomp is to make technology disappear stems from a Modernist ideal of purely utilitarian design that creates social invisibility. In fact, everyday design is anything from invisible, as can be seen in how furniture and cars are designed and from the hotrod and casemod cultures that modify everyday technological objects. Ubicomp design can learn to understand th...

This paper presents a new circular tangible interface where one or multiple users can collaborate and interact in real time by placing and moving passive wooden pucks on a transparent tabletop in order to create music. The design encourages physical intuition and visual feedback on the music being created. An arm with six optical sensors rotates beneath a transparent surface, triggering sounds ...

Service quality management is very important to service businesses. In a world where people’s needs are changing, the of becoming increasingly important. The objective this study was examine relationship between five areas in fitness center business. population people who use for health Phetchabun province, Thailand. 390 participants were sample size. Questionnaires collected by convenience sam...

This study aimed to assess client-responsive service delivery in terms of timeliness, quality, Efficiency, tangibility, and transparency. The research employed the input process output format research. Respondents were fifty walk-in clients Pagsanjan Treasury Office from Cities Office. They selected through convenience sampling. A researcher-made questionnaire was utilized gather respondents pe...

With an ever growing assortment of educational options, students seek institutions that will provide for them a unique educational experience that they will remember for a life time. In addition, the present student is a customer seeking an educational program that will prepare him/her for a successful career and gainful employment. Since institutional budgets are developed based upon projected...