The research area of this paper is an application of social media tools of in higher education. Social media can be described as Web 2.0 technologies and practices that are used for sharing content, opinions and experiences. The application of social networks, wikis and blogs enables improvement relations between the participants of the educational process. In this paper we present a model for ...

Online social media services like Facebook witness an exponential increase in user activity when an event takes place in the real world. This activity is a combination of good quality content like information, personal views, opinions, comments, as well as poor quality content like rumors, spam, and other malicious content. Although, the good quality content makes online social media a rich sou...

Recent literature has discussed the unintended consequences of clinical information technologies (IT) on patient safety, yet there has been little discussion about the safety concerns in the area of consumer health IT. This paper presents a range of safety concerns for consumers in social media, with a case study on YouTube. We conducted a scan of abstracts on 'quality criteria' related to YouT...

Behaviour Informatics constitutes behavioral data construction, impact modeling, simulation, presentation, measurement, evaluation and behavior pattern/network analysis. With the incumbent of social media and its growing significance in work and personal life, researches in last few years examined patterns of use of social media and cognitive behavior. The present study is a literature review c...

An important developmental task for adolescents is to become increasingly responsible for their own health behaviors. Establishing healthy sleep routines and controlling media use before bedtime are important for adequate, quality sleep so adolescents are alert during the day and perform well at school. Despite the prevalence of adolescent social media use and the large percentage of computers ...

The provision of quality services in the healthcare sector has become a highly prioritized goal, as it is seen key factor satisfaction and loyalty patients. This study aims to explore patients' perception service UAE, topic that not yet been extensively studied. A qualitative approach, using social media data, was employed. Grounded theory techniques were used analyze online feedback comments o...

The growing influence of internet platforms acting as content aggregators is one the most important challenges facing media industry. We develop a simple model to understand impact third-party bundling by social platform that has monopoly on showing user-generated consumers. In our model, consumers can access news either directly through newspaper’s website or indirectly platform, which also of...

Providing customer support through social media channels is gaining increasing popularity. In such a context, automatic detection and analysis of the emotions expressed by customers is important, as is identification of the emotional techniques (e.g., apology, empathy, etc.) in the responses of customer service agents. Result of such an analysis can help assess the quality of such a service, he...

Sociological surveys have been a key instrument in understanding social phenomena, but do the introduction and popularity of social media threaten to usurp the survey’s place? The significant amount of data one can capture from social media sites like Twitter make such sources appealing. Limited work has tried to triangulate these sources pragmatically for research. This paper documents experie...