This paper investigates the impact of new firms’ quality on the magnitude of their employment effects. Our results clearly show that the quality of start-ups, measured by their affiliation with sectors and innovative industries, strongly influences the direct and the overall employment contribution of new firms. In particular, start-ups in manufacturing industries generate larger direct and ove...

The report has benefited greatly from the collaboration of representatives from government agencies and private sector in providing invaluable inputs and comments to the study. We are particularly indebted to the staff of the Bank of Thailand, National Statistical Office, Department of Land Transport, Office of the National Telecommunications Commission, and of the domestic airline companies, c...

Managers of service firms should improve the knowledge-sharing intentions among employees to obtain knowledge stored in them and use it provide better services customers. Across types organizations, especially professional bureaucracies operating adhocracies, one question is whether can same information technology infrastructure strategy workers’ intentions. To address this question, 347 respon...

Procedures are a common knowledge form in process industries such as refineries. A typical refinery captures hundreds of procedures documenting actions that operators must follow. Maintaining the action-knowledge contained in these procedures is important because it represents a key organizational asset that can be leveraged to minimize the threat of accidents. We develop an approach that extra...

Many industries experienced a shift in sourcing and logistics strategies, the industrial demand for more dynamic logistics solutions with adequate IT support is increasing. Due to advances in wireless sensor networks and technologies, the transportation area in logistics industry is the most promising application field for new types of innovative services. The emerging applications in this fiel...

Abstr act. This paper reports from preparations in an ongoing research study concerning how digital service innovation transforms value networks in manufacturing industries. The research study is in the context of the vehicle industry and concerns digital e-maintenance services based on remote diagnostics systems. This digital service innovation in particular is of great importance since manufa...