Executive Summary/Abstract: Poor accounts payable data quality has a direct negative impact on an organization’s cash flow. Even so, many organizations still experience data quality problems in their accounts payable process. We have seen a variety of approaches used to assess and address this problem. However, these approaches tend to be applied in a “one off” manner and not in an integrated a...

Customer complaints are related to the experienced quality of a product or service. If product quality is unobservable ex ante, customer complaints may be driven by expectations as well as by the actually experienced quality. I test different hypotheses about the effects of actual quality and of expected quality on customer complaints in the U.S. airline industry. I find that there are fewer co...

Program quality represents the most significant part of software quality control that assures all characteristics of software products to satisfy the user’s explicit and implicit needs. Though software processes have to be improve to enhance software quality. In this paper we address the problems of software products at the source code level, and deal with those problems by using a coding stand...

Executive Summary/Abstract: The “Data Quality Act” is a recent law in the United States requiring every federal agency in the U.S. Government to produce information quality guidelines. It further implies that the agencies are required to follow those guidelines giving them the effect of standards. At the U. S. Department of Transportation we have written guidelines to comply with the Act, impro...

There is a repeatable series of phases that a data quality initiative will move through as an organization first attempts to achieve a corporate goal and ultimately implements a solution that rectifies the data quality problems that hinder the goal. The IQ Solution Cycle is the series of three phases, Awareness, Quantification, and Implementation that the data quality project team will implicit...

Information quality (IQ) problems can have severe consequences in the health care sector. Since its inception, the Canadian Institute for Health Information (CIHI) has recognized the importance of information quality and has implemented a framework designed to evaluate the data quality of the numerous CIHI data holdings. After one year of implementation, a metaevaluation of the CIHI data qualit...

Customer complaints are related to the actual quality of a product or service. If product quality is unobservable ex ante consumers base their purchasing decision on the expected quality. Then, deviations of actual quality from expected quality may determine decisions to submit customer complaints. I test different hypotheses about the effect of actual quality, expected quality, and the differe...

In this paper the capability of a customer focused quality engineering technique called “Quality Function Deployment (QFD)” have been reviewed. A comprehensive perspective of QFD and its potential areas for improvement have been provided, which could serve as an opportunity for further investigations. It has been found that comparing with other quality approaches, QFD is the most applicable tec...

Quality of power is becoming a very important requirement in the new, deregulated and restructured power industry [1]. The importance is associated both with a need to have a “cleaner” power delivery due to a variety of sensitive loads and with a goal to provide a premium service to gain a competitive edge. A major part of achieving higher quality of power is the ability for assessing the quali...