Due to the high connectivity and great convenience, many Ecommerce application systems have a high transaction volume. Consequently, the system state changes rapidly and it is likely that customers issue transactions based on out-of-date state information. Thus, the potential of transaction abortion increases greatly. To address this problem, we proposed an Mtransaction model. An M-transaction ...

For measuring e-government success a well-founded theory is important which can help governments to improve their services and identify how effectively public money is spent. We propose using citizen satisfaction as a measure of egovernment success, as well as explore its relationships with e-government service quality. Three hypotheses have been formulated to test the model. For empirical esti...

Recommendation system has been widely used in various types of e-commerce sites. One of the most successful examples is the collaborative filtering algorithm. However, the traditional algorithms only aim at accuracy and ignore these factors closely related with customer satisfaction, such as novelty etc. In this paper, we defined novelty of item from the perspective of the users, designed the c...

Software agents help automate a variety of tasks including those involved in buying and selling products over the Internet. Although shopping agents provide convenience for consumers and yield more efficient markets, today’s first-generation shopping agents are limited to comparing merchant offerings only on price instead of their full range of value. As such, they do a disservice to both consu...

Web portals provide an efficient gateway to a broad range of Eservices, resources and information. Web portals need to evolve towards being adaptive in nature, so that the ensuing E-services provided by them are dynamically tailored to meet the diverse needs of its users. This paper explores the use of intelligent techniques, in particular constraint satisfaction methods, to develop adaptive E-...

This paper develops a theoretical model of the determinants of e-learning satisfaction in teaching and learning among secondary school teachers. It is based on reviews of past studies on satisfaction in using information technology systems. Three potential groups of determinants of satisfaction among secondary school teachers were identified; user-related characteristics, organisational-related...

E-mail is an important component of the e-collaborative environment. This study contributes to the literature by using the American Customer Satisfaction Index (ACSI) framework to model the antecedents and consequences of customer satisfaction with e-mail systems. We employ a survey to gather empirical evidence to test the modified ACSI model for e-mail systems. Additionally, we test whether sp...

STUDY OBJECTIVE Enhancing emergency department (ED) patient satisfaction has wide-ranging benefits. We seek to determine how postvisit patient-physician contact by e-mail or telephone affects patients' satisfaction with their emergency physician. METHODS We undertook this crossover study from May 1, 2010, to June 30, 2010, at 2 community EDs. Forty-two physicians either e-mailed or telephoned...