O índice semi-empírico topológico, desenvolvido previamente por Heinzen e Yunes, foi aplicado para predizer a retenção cromatográfica de cetonas e aldeídos alifáticos, em fases estacionárias de diferentes polaridades (HP-1, HP-50, DB-210 e Innowax). Foram estabelecidas regressões lineares simples entre os índices de retenção experimentais e os índices semi-empíricos topológicos (RI Exp = a + bI...

Abstract. Nowadays, the industry competency of forwarding service is getting tight. PT. X as one of forwarding company keeps increasing service quality to their customer. Satisfaction is reaching if what the consumer desire fulfilled by services. Analysis of customer satisfaction is measured by servqual method. The method is aimed to recognize the gap between customer expectation and customer s...

After consumption, pharmaceuticals are excreted as parent compounds and/or metabolites in urine and faeces. Some are not completely removed during wastewater treatments, forcing sewage treatment plants (STPs) to apply alternative technologies to guarantee quality of treated water. To monitor the removal efficiency of STPs, not only unchanged compounds and metabolites have to be taken into accou...

CRM literature has considered the role of relationship quality (satisfaction, trust and commitment), but its respective effects on relationship maintenance (retention) and relationship development (cross-buying) are unnoticed. This research proposes an integrated model of CRM and investigates its impact on relationship quality, relationship maintenance, and relationship development. Specificall...