Global retailers are expanding their business to countries with diverse cultures and consumer preferences. Competitive and sustainable retail chains require advanced e-services linked to in-store digital innovations. This research focuses on cultural dimensions and the implications of implementing global and internet-linked e-service innovations. The research studies how cultural dimensions inf...

The success of retail business is influenced by its fast response and its ability in understanding consumers’ behaviors. Analysis of transaction data is the key for taking advantage of these new opportunities, which enables supermarkets to understand and predict customer behavior, has become a crucial technique for effective decision-making and strategy formation. We propose a methodological fr...

In today’s era of information technology, human computer interaction and interface design are critical factors for a successful retail business. In a virtual world, the purpose of store layout is to create an environment that fascinates customers, entices them to spend more time in the store and encourages them to purchase from the store. The accomplishment of a successful retail business relie...

As a declining retail format, how is the department store managing to survive in Hong Kong? How has it transformed itself in response to contemporary retail environments? Are these institutional transformations different from those observed in the US and Europe? In what ways are they different and how have they shaped local department stores? This essay explores these questions through examinin...

We examine the effects of product variety and inventory levels on store sales. Using 4 years of data from stores of a large retailer, we show that increases in product variety and inventory levels are both associated with higher sales. We also show that increasing product variety and inventory levels has an indirect negative effect on store sales through their impact on phantom products—product...

In this paper, we propose a structural framework to study multi-channel demand. Our model explains a comprehensive set of demand outcomes as a function of prices and retail store proximity, including the frequency with which consumers shop, how much they spend per purchase occasion, whether they buy from the online (web) or retail channel, and how they allocate expenditures among multiple produ...

The emerging retail culture is characterized by the extensive use of mobile technologies, high connectivity, ubiquitous computing and contactless technologies, which enable consumers to experience shopping differently. In fact, innovative mobile technologies provide new tools (apps) which are able to separate the moment of purchase from the moment of effective consumption, by allowing consumers...

Retail store managers may not follow order advices generated by an automated inventory replenishment system if their incentives differ from the cost minimization objective of the system or if they perceive the system to be suboptimal. We study the ordering behavior of retail store managers in a supermarket chain to characterize such deviations in ordering behavior and investigate their potentia...

Many factors, both obvious and subtle, influence customers’ store patronage intentions. Using videotape technology that enabled us to experimentally manipulate the number of visible store employees, number of customers, and music, we test the relative importance of wait expectations and store atmosphere evaluations on patronage intentions. These constructs are found to be critical antecedents o...