Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...

in developed countries, improvement has been made in service providing industries along with the improvements made in quality assurance and management skills and systems in the domain of manufacturing industries. unfortunately, in developing countries, primary needs have led these countries to focus their attention illogically and solely on production and they disregard the quality of services....

in this paper, we propose a sensitivity analysis for evaluating the effectiveness of recovery solutions in the case of disturbed rail operations. indeed, when failures or breakdowns occur during daily service, new strategies have to be implemented so as to react appropriately and re-establish ordinary conditions as rapidly as possible. in this context, the use of rail simulation is vital: for e...

designing wireless sensor networks should meet appropriate parameters such as quality of service (qos) defined by different users. the variable physical conditions of the environment, processing and transmission power limitations and limited communication capabilities are the most important obstacles that influence qos parameters such as throughput, delay, reliability and network lifetime. the ...

providing a high-quality service for transmission and playing real-time voice conversations (voice streaming) over wireless ad-hoc networks is no mean feat. buffering together with adjusting the playout time of the packets is a receiver-side solution to overcome this challenge. in this paper, a new adaptive playout adjustment algorithm is proposed to stream the voice conversations over wireless...

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...