This study is interested in the impact of two specific business analytic (BA) resources— accurate manufacturing data and advanced analytics—on a firms’ operational performance. The use of advanced analytics, such as mathematical optimization techniques, and the importance of manufacturing data accuracy have long been recognized as potential organizational resources or assets for improving the q...

J. Hickey J. Siegel Providers of highly reliable information technology (IT) services have historically adopted multiple service delivery quality standards and have obtained certificates of registration or certification associated with these standards. In this paper, we present a case study involving a provider of IT infrastructure services and solutions. We describe the business context of the...

Purpose – The aim of this study is to focus on manufacturing small to medium-sized enterprises (SMEs) that are simultaneously pursuing quality and environmental objectives. Specifically, the paper examines: the specific motivations and resources of SMEs that have chosen to pursue both priorities, the types of initiatives these SMEs have implemented, and whether pursuing both priorities is corre...

BACKGROUND Team-based care has consistently been associated with improved clinical outcomes. However, strategies for promoting and sustaining a team-based approach in family medicine practice are more elusive. METHODS We conducted a longitudinal time series cohort study of 30 primary care providers in seven practices to assess the sequential addition of three different chronic disease managem...

Oncology nurses must become better prepared to conduct quality improvement projects that will optimize quality of care and patient safety for long-term cancer survivors. The growing interest in survivorship care has led to the availability of multiple versions of cancer survivorship care plans (SCPs). Despite the availability of SCPs, research is lacking evidence-based processes to evaluate whe...

A new approach for examining quality improvement initiatives regarding errors in the U.S. Census Bureau’s Master Address File (MAF) and the Topologically Integrated Geographic and Referencing System (TIGER) databases is presented. A stochastic multi-criteria decision-making method involving Bayesian weighted hierarchical multinomial logit models is used to conduct inference on the priorities in...

There are several initiatives for quality control in the supply of software and related services. In general, the most known and applied are the result of initiatives on the part of the customer: well defined acquisition processes, supplier selection based on certification or maturity assessment, contract monitoring. All these initiatives are aimed either to give confidence about the supplier c...

Improving food safety, reducing the impacts of food safety problems, and providing a means to verify food quality attributes are driving the development of traceability initiatives in agri-food systems. Numerous and varied examples exist, from regulatory traceability initiatives, to industry-wide livestock traceability programmes, to individual supply-chain systems that combine traceability wit...

Small and medium enterprises (SMEs) are normally required to attain dynamic success targets by improvement of their processes, products and services. One way to achieve this could be through quality initiatives and innovation in processes, products and services. In a knowledge based economy, use of quality measures alone may not bring competitive advantage due to severe resource constraints. Th...