background and objectives: patient satisfaction is a key feature of quality improvement in modern health care systems. the focus of patient satisfaction studies has been on inpatient satisfaction measurement. as such, valid and reliable instruments for assessment of outpatient satisfaction are lacking in the field. this study aimed to develop and validate a brief scale to facilitate assessing o...

The study explores the tradeoff between efforts to benchmark on product-development practices and be customer focused in the implementation of a quality-improvement method. The results of a survey of thirtythree firms' experience with quality function deployment (QFD) reveal that benchmarking on how competitors, peers, or role models develop products facilitates process improvement but hinders ...

In response to fast-growing and rapidly-changing markets, launching new products faster than competitors cannot only assist firms in acquiring larger market share but also reducing development lead time, significantly. However, owing to its intrinsically uncertain properties of managing NPD (new product development), manufacturing companies often struggle with the dilemma of increasing product ...

The present globalised market is forcing many companies to invest in new strategies and tools for supporting knowledge management. This aspect is becoming a key factor in the industrial competitiveness for the presence of extended enterprises that normally deal with huge data exchange and share processes. This scenario is due to the presence of partners, geographically distributed over the enti...

In this article an overview of the state of the art of QFD in software development or also called Software QFD is given. The differences between classic QFD in manufacturing industries and Software QFD are described. Following certain software specific QFD models (Zultner, Shindo, Ohmori, Herzwurm and Schockert), which can be considered as the most appreciated ones in theory as well as in pract...

Changes of software requirements are inevitable during the development life cycle. Rather than avoiding the circumstance, it is easier to just accept it and find a way to anticipate those changes. This paper proposes a method to analyze the volatility of requirement by using the Quality Function Deployment (QFD) method and the introduced degree of volatility. Customer requirements are deployed ...

This research work provides the methodology for the development of intelligent quality function deployment (IQFD) application in the discrete parts, assembly environment. The paper is composed of the background of QFD, related research work review and points for developing in assembly environment. Then, the paper describes about the needs of development on intelligent QFD due to uncertainty on ...

An investigation is described into the application of quality function deployment (QFD) and case based reasoning (CBR) to software quality assessment. It is believed that the integration of CBR and QFD may be an effective means of supporting the development of quality software. The main aim in the research is to develop a CBR oriented software quality advisor to support the attainment of qualit...

Customer requirements play an important role in securing the competitive advantages of a company’s new product development endeavors. Based on the concept of quality function deployment (QFD), this article presents a novel procedure to effectively link customer requirements with design characteristics for product design. The proposed procedure comprises an analytic hierarchy process (AHP), whic...

A combined two established techniques, namely the Quality Function Deployment (QFD) and the Analytic Network Process (ANP) use in product development process. In this paper shows the how to use ANP decision making tool in QFD matrix. Combine the QFD and ANP method to determine the overall priorities of ECs. The ANP is a multi criteria decision-making method used to derive relative priority from...