PURPOSE The main aim of the study is to provide an empirical analysis of quality management practice among Malaysian Ministry of Health hospital employees, ranging from medical specialists to health attendants. DESIGN/METHODOLOGY/APPROACH Self-administered questionnaires collected data and cluster sampling used to select hospitals, while stratified random sampling selected employee respondent...

This article describes the introduction of quality improvement actions in a public health organization. After ISO 17025 accreditation, which was legally mandated, was granted to the official control laboratory, the management decided to expand a quality policy in 2003, through a series of actions based on process analysis and proposals for improvement, further definition of standard operating p...

The European Public Health and Environment Network (EPHEN) had a pressing need to change the way their work activities were conducted. The aim of this project is to create a multi-user management information system to automate the daily activities carried out by the members’ of EPHEN. An integral part of the system will be the addition of a personalised internal email system to facilitate the f...

1 Department of Health Economics and Health Management, School of Public Health in Bytom, Medical University of Silesia in Katowice, Bytom, Poland, 2 Department of Health Policy, School of Public Health in Bytom, Medical University of Silesia in Katowice, Bytom, Poland, 3 Department of Health Promotion, School of Public Health in Bytom, Medical University of Silesia in Katowice, Katowice, Polan...

BACKGROUND Clients and providers of health care can have contrasting perceptions about the quality of service. Provider perceptions are mostly devoted to design and delivery of services while those of clients are focused in the attention received. AIM To assess perceptions of health care providers and clients about client management and satisfaction with services provided. MATERIAL AND METH...

Public health leaders and managers need new leadership and management skills as well as greater entrepreneurial acumen to respond effectively to broad demographic, socioeconomic, and political trends reshaping public health. This article asserts that the need for such training and skills was the impetus for the conceptualization, design, and launch of the Management Academy for Public Health--a...

anemia is one of the main conditions that impose an adverse impact on the socioeconomic state of any country; however, evidence on the prevalence of anemia is scant in northeastern iran. this study was conducted to determine the overall and age- and sex-specific prevalence of anemia in the city of mashhad, iran. in a cross-sectional, population-based survey, 1675 individuals aged 1-90 years (29...

in our country injury and its related sequelae are major public health problems. organizations that are responsible for dealing with these issues must be familiar with the impact of it on national health status and resources to have prioritized their control strategies and also target trauma centers. injury is the 5th cause of death in the whole population and the 1st in the age first decades o...