In these economic times, most enterprises focus on their core competencies and understand that there is a close relationship between financial success, the efficiency of business operations and the satisfaction of their customers. True to the motto “What can’t be measured, can’t be optimized,” the ability to monitor and analyze organizational performance becomes more and more important. Compani...

Business is becoming more and more complex. This requires that a company’s business processes to be managed, measured and monitored accurately. However lots of organizations raise worries that they are not measuring the company’s performance on the level of processes, but for the majority on the departments’ performance. This paper will propose a methodology for performance measurement that sup...

This study investigated the relationship between main dimensions in the strategy-making process, environmental complexity, and performance in pharmaceutical companies of Iran. Results argue that pharmaceutical companies like other industries place differing emphasis on strategy-making and employ different modes of strategy-making. It offers a typology of different modes of strategy-making that ...

The study is aimed at assessing the strategic importance of a business processes for achieving sustainable competitive advantage, therefore, in this article the theoretical approach for measuring the strategic contribution of a business process to an enterprise’s business system is presented.  For evaluating of a business process strategic importance the study proposes the system of economic an...

usually, in monitoring schemes the nominal value of the process parameter is assumed known. however, this assumption is violated owing to costly sampling and lack of data particularly in healthcare systems. on the other hand, applying a fixed control limit for the risk-adjusted bernoulli chart causes to a variable in-control average run length performance for patient populations with dissimilar...

abstract: background: depending on the importance of a good performance appraisal system to achieve organizational strategies, balanced scorecard technique provides a comprehensive foundation for interpreting and translating organization’s vision and strategy in a set of performance measures by regarding an overall view of organization in four perspectives included customer, internal processes,...