Membership relationship is one area of relationship marketing in service sector, which is increasingly gaining attention in view of the growing popularity of individuals acquiring and maintaining memberships in associations. However, research in membership relationship is modest, particularly for professional associations (PAs). The propose of this study is to investigate how dyadic interaction...

ICT and medical experts have to work together in order to meet the challenges imposed by the demographic change. The Ambient Timed Up & Go (aTUG) approach, whose development and evaluation is presented and discussed in this paper, is an example for such cooperation which aims at making existing medical processes more effective and at enabling seamless provision of care between professional and ...

Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM lite...

Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM lite...

Networks become more complex particularly in terms of offered services (such as e-services and mservices). Moreover, the number of users is continuously increasing. Networks are therefore more and more subject to various kinds of complex security attacks. So, security management of these new networks, particularly intrusion detection, requires more intelligence and sophistication. However, exis...

Understanding the internationalization of professional services like advertising, architecture, accounting, consulting and legal services continues to attract considerable attention in academic and policy circles. Research in geography and management studies has emphasised the different organisational strategies adopted by firms as they seek to develop and maintain a competitive position within...