Constraint-based systems like knowledge-based recommendation and configuration are well established technologies in many different product areas like cars, computers, notebooks, and financial services. Such systems reduce the number of valid products and configurations regarding the customers’ preferences. The relationship between product variables and customer questions is represented by const...

Customer reviews in social media contain valuable electronic word-of-mouth (eWOM) information of products, which facilitates firms’ business strategy and individual consumers’ comparison shopping. This study examined the effects of eWOM motivations on customers’ behavioral intentions in the Mobile operators setting. eWOM advertising is very important because nowadays many customer buying decisi...

Nowadays, industries are looking forward to obtain a precise data in both internal database and external database across their organisations. This paper attempts to clarify and recommend a way to share precise data environment. The contribution of this paper is to propose a framework to improve components of Information Quality (IQ) for Automated Information Systems (AIS) in a practical way via...

Marketing establishes a communication network between producers and consumers. Nowadays, marketing approach is customer-focused and products are directly oriented to meet customer needs. Marketing, which is a long process, needs organization and management. Therefore strategic marketing planning becomes more and more important in today’s competitive conditions. Main focus of this paper is to ev...

Nowadays, Workflow Management offers many advantages to the tourism industry due to the high degree of competition existing in this field and the need to quickly develop new products, offers, and services. This need for flexibility cannot be achieved without improving the processes involved in the information systems. Workflow technology facilitates this constant evolution, providing modeling m...

Increasing consideration has been given to Ergonomics in product design since the last several decades. Nowadays, more companies apply ergonomic aspects to their products to fulfill customer requirement and satisfaction of new products development. Customer requirement and satisfaction measurement can be achieved through various methods. This paper presents joining methods of Kano Model and Qua...