the purpose of this article is to present a model for customer satisfaction in the development banking sector. in the design of the customer satisfaction model, an attempt has been made to consider the characteristics of the development banks. thus, three dimensions of quality of service, characteristics of the service, and access to service have been considered as the main dimensions of the mo...

To stay competitive over time, many service providers develop new services continuously through a process comprised of three primary stages: strategic planning, in which a new service objective is articulated; new service conception (i.e., new service development’s ‘front end’); and service system design, development and testing (i.e., its ‘back end’). Of these stages, new service conception ha...

innovation is the key to growth, without it, most organization would forever be stuck doing the same old things the same old way. new products, new services and new ways of doing business would never emerge. entrepreneurship activities brings about business innovation with resultant development in enterprises which also serves as a panacea to economic growth in developing countries. entrepreneu...