Online content providers who use the Internet to distribute content experience an extremely competitive business environment. To survive in this environment, they have started charging a fee for the content that they provide. However, there have been very few success stories in commercializing online content. Although one of few success stories is the online game, it still has customers’ psycho...

Using the means-end framework as a theoretical foundation, this article conceptualizes, constructs, refines, and tests a multiple-item scale (E-S-QUAL) for measuring the service quality delivered by Web sites on which customers shop online. Two stages of empirical data collection revealed that two different scales were necessary for capturing electronic service quality. The basic E-S-QUAL scale...

The benefi t of managing customer relationship by inputs (acquisition and retention costs) and outputs (revenues) for each customer is that marketing managers can better prioritise their efforts by examining the return on marketing investment and thus better differentiate customers by their relative benefi ts and costs. Valuing customers and measuring marketing effect using only direct fi nanci...

Environmentalism has fast emerged as a worldwide phenomenon. Today many sectors have accepted their responsibility to take green initiatives for protecting the planet. The automobile companies are also moving towards saving the environment through Green Cars. The green technology in car is a new trend but is the only option to save environment from heavy pollution. Though in Western countries, ...

ABC Worldwide Dosimetry Service provides a high-quality service for measuring and reporting radioactive exposure at its customers’ sites. It leases thermoluminescent badges that record radioactive exposure over a prespecified time period. As each recording cycle ends, ABC must send refurbished (or new) badges to the customers before they return the old badges to ensure continuous monitoring. It...

OBJECTIVE Numerous calculations routinely used in the intensive care require the knowledge of patients' weight and height, although these measurements are not always made. Estimates by doctors or nurses are often substituted. This study sought to ascertain the accuracy of estimates of weight and height of patients made by intensive care unit (ICU) staff. DESIGN : Prospective clinical study. ...

Previous research has demonstrated that nontool-using primates are capable of sophisticated motor planning for a single action. The present study extends this work by asking whether monkeys are capable of planning a sequence of repetitive motor actions to accommodate a task demand. We presented tamarins with a tape measure baited with a food reward at near or far distances and measured their ma...

Blood pressure in normal adults in the present study population in Nepal is found to be less in comparison to that recorded in Framingham study, USA. To find out the cause of variation of blood pressure values, this study was designed. Blood pressures of healthy young subjects were recorded by mercury sphygmomanometer having standard Riva-Rocci cuff. The mid-arm-circumference of the same subjec...

BACKGROUND Symmetry is one of the criteria of achieving a good aesthetic result. Realising this can be difficult. Attempts have been made to try and measure this symmetry using advanced and complex methods.1 For most surgeons on a daily basis the only practical way to measure symmetry is to use a simple measuring tool such as a measuring tape. However, this method is not very reliable as it dep...

With the purpose to establish a relationship between physical characteristics of the players and biomechanical variables of service in lawn tennis present study was structured. For the purpose of the study twelve intervarsity level players were recruited as the subjects. A camcorder was used to video record the movement of the subjects. 2D Data were collected from movement onset to the follow-t...