There are at least eleven ways to listen the customers: transactional surveys, mystery shopping, new declining and lost customer surveys, focus group interviews, customer advisory panels, service reviews, customer complaint, comment, inquiry capture, total market surveys, employee field reporting, employee surveys and service operating data capture (Parasuraman as cited in Cook, Heath, Thompson...

E C O N O M I C R E V I E W Fourth Quarter 2007 The growth of credit derivatives suggests that market participants find them useful for risk management. Figure 1 shows the growth trajectory for credit derivatives from two surveys of derivatives dealers: the International Swaps and Derivatives Association (ISDA) Market Survey, which goes back to 2001, and the Bank for International Settlements (...

Mexico has engaged in many trade agreements that have left unaffected internal competition, being one of the most trade-opened countries in the world is also one of the most restrictive regarding product market competition. For developing countries, this is a field to study that still need to be undertaken. This paper relates informality in the Mexican labor markets outcomes with market competi...

This paper uses the recently collected Living Standard Measurement Study-Integrated Surveys on Agriculture Initiative data sets from five countries in Sub-Saharan Africa to provide a comprehensive overview of factor market participation by agrarian households and to formally test for failures in rural markets. Under complete and competitive markets, households can solve their consumption and pr...

In order for organizations to survive on increasingly competitive and global markets, adequate management of intellectual capital is essential. Although increasingly more information is found in electronic formats, turning this information into valuable knowledge is still the responsibility of people by applying it in professional situations to generate value. In this paper, we describe an appr...

This article focuses on how receiving societies’ structural and institutional characteristics affect immigrants’ labour market performance and progress. Using German census data for 1996 and 2000, and Israeli labour force surveys for the same years, the article compares patterns of self-selection and labour market integration of Jewish immigrants from the former Soviet Union (FSU) in Israel and...

INTRODUCTION Farmers market programs may increase access to more healthful foods and reduce the high prevalence of obesity in low-income communities. The objective of this study was to examine outcomes of the Fresh Fund farmers market program serving low-income neighborhoods in San Diego, California. METHODS Through its Farmers Market Fresh Fund Incentive Program, the County of San Diego Heal...

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