Although the multi-channel shopper has recently become a dominant consumer type, firms are still struggling with consciously designing their multi-channel service mix. In this paper, a design method based on QFD (Quality Function Deployment) is introduced and tested for defining eservices that have to function in a multi-channel context. Within a design research perspective, a structured field ...

Background. Considering that a person's physical and psychological possibilities are not limitless, the technical means used by athletes are of great importance. In order to achieve high results in the kayak sprint competition, users-athletes orient to the highest quality products; therefore, a significant task falls to their manufacturers to analyze the competitors' products, evaluate users' n...

Business intelligence is one of the tools of IT in business and Information systems for management have been just developed theoretically, and have never fulfilled the demands of organizations, practically. The establishment and marketing of electronic insurance demands the readiness of tools and the foundation of IT. Business intelligence provides the managers with a collection of tools, techn...

This work intends to show the possibility and the efficience in the evaluation quality of the teaching processes using an engineering tool, in this case the Quality Function Deployment “QFD” aiming to provide resources to design of improvement on the institution. The case study of the adaptation will be basic on an mechanical engineering discipline in the desingn area of the Polytechnical Schoo...

The purpose of this paper is to improve service quality of freight forwarders and explore the quality function deployment (QFD) in terms of quality management technique. Freight forwarder business is mainly characterized by lower capital investment and entry barrier comparing with a shipping line. Freight forwarders usually work closely with shipping or airline companies as intermediary agent a...

All systems of quality management address the same standards and objectives of quality education, but with varied emphasis on inputs, throughputs, or outputs. Quality Function Deployment (QFD) is a form of management functional with objectives. Deployed in Universities, it probes the relationship between the cognitive, psychomotor and affective traits of graduates as products on one side, and t...

in this ever changing business scenario, success of the company lies in understanding the customer preferences, tastes and anticipating the changes required in existing or new products being offered. it was desired to develop a model which allows decision makers to decompose a complex problem in a hierarchical structure to show the relationship of the goals, objectives, criteria and alternative...

In this study, Turkish automotive sector needs for flexibility will be determined, and the relationships between flexibility levers and flexibility performance criteria will be evaluated with respect to the sectoral needs. The choice of the appropriate lever combinations will be made for the sector by using the results of this evaluation. The flexibility strategies will be ranked by using a fuz...