Improved technical IT possibilities in terms of performance, availability, usability, as well as cheaper prices through mass production on a worldwide basis, led to a global, multiconnected, so called ‘hyperconnected’ market, of people, goods, ideas and techniques. This situation results in higher demands and a higher customer expectation on a B2B and B2C level and therefore for enhanced logist...

With few exceptions, immunization supply chains in developing countries continue to face chronic difficulties in providing uninterrupted availability of potent vaccines up to service delivery levels, and in the most efficient manner possible. As these countries struggle to keep pace with an ever growing number of vaccines, more and more Ministries of Health are considering options of engaging t...

The author of a scientific publication analyzes the concept "outsourcing" and chronology its development. clarifies that this appeared in literature only late 1980s. 20th century, however, outsourcing technology itself earlier — 20s century. Currently, there are many approaches to defining essence outsourcing. Many foreign Russian scientists have studied phenomenon gave their own characteristic...

Logistics outsourcing is widely used in the foreign practice of many companies. Such organization activity has received some application Ukraine as well. Today, large companies outsource about 90% their functions, focusing only on product promotion and sales growth.

This paper examines the links between service quality, customer satisfaction and loyalty in logistics outsourcing relationships. Besides service quality, also the role of inter-firm relationships and service provider’s image are examined. A theoretical model is developed and tested with structural equation modeling using survey data from industrial companies in Finland. It is shown that perceiv...

Reyes Gonzalez ([email protected]) is a Senior Lecturer in Business Management and Information Systems at the University of Alicante. Her current research interests are Information Systems Management, E-Business and Outsourcing Processes. She has published articles in several journals, e.g. Information and Management, Information Technology and People, Logistics Information Management, Total Qu...

All organizations outsource. They differ only in the scope and extent of what they procure as goods and services from outside entities. These choices drive an organization’s financial performance and long-term competitive viability, and establish the tenor of day-to-day operations. Outsourcing can solve many problems, but is also fraught with hidden costs and risks. This monograph examines outs...

Reyes Gonzalez is a Senior Lecturer in Business Management and Information Systems at the University of Alicante. Her current research interests are Information Systems Management, EBusiness and Outsourcing Processes. She has published articles in several journals, e.g. Business Process Management Journal, Information Processing and Management, Information and Management, Information Technology...