researches have always been seeking those factors that deserve to be studied to reduce the risk involved in the process of enterprise resource planning implementation and increase the opportunity of achieving the implementation objective. in addition, by knowing the priority of the factors, they could carry out the resources allocation in a goal-directed way. by seeking the opinions of the seni...

introduction discovering and understanding customer needs and expectations are considered as important factors on customer satisfaction and play vital role to maintain the current activity among its competitors, proceeding and obtaining customer satisfaction which are critical factors to design a successful production; thus the successful organizations must meet their needs containing the quali...