As the market competition becomes keen, constructing a customer relationship management system is coming to the front for winning over new customers, developing service and products for customer satisfaction and retaining existing customers. However, decisions for CRM implementation have been hampered by inconsistency between information technology and marketing strategies, and the lack of conc...

New technologies have fostered a shift from a transaction-based economy through an Electronic Data Interchange (EDI) informational-exchange economy to relationship-based Electronic Commerce (EC) one (Keen 1999.) We have moved from “first order” transactional value exchanges through “secondorder” informational value exchanges to “third-order” relational value exchanges (Widmeyer 2004.) Three imp...

The fact that British men of letters in the seventeenth and eighteenth centuries commented on the subject of animal experimentation is well known. Apart from anti-vivisectionists and modern advocates of animal rights, who have been keen to cite the most critical of these responses, ' scholars have considered them in three main areas of research. In the history of ideas some of those literary so...

The ciqa track investigates the role of interaction in answering complex questions: questions that relate two or more entities by some specified relationship. As in the ciqa 2006, our interest in ciqa 2007 was on contextual factors that may affect how answers are assessed. In ciqa 2006 we investigated factors such as topical knowledge or confidence in assessing answers through direct questionin...