In this paper we describe the overall process of deployment of the Italian Electronic Identity Card: the way it is issued, services it is used for, organizations involved in the process, and the Information Technology (IT) infrastructure enabling the effective management of the whole process while ensuring the mandatory security functions. Organizational complexity lies in the distribution of r...

Research on the adoption of information systems (IS) often stated technology as a fixed entity. Following the ’practical turn’ in IS we argue that information technology artefacts are mainly ’cultural artefacts’, which are shaped in a social process of appropriation where software usage is accompanied by processes of interpretation, negotiation or change in organizations. We elaborate on a (neo...

Given the importance of IT investments in today’s organization, firms tend to spend increasing amounts of time and resources to better manage IT projects. However these projects continue to have high failure rates thus highlighting the need for improved risk management. A stream of IS research has focused on identifying several causes of managerial risks. The theory base that has been used in t...

This paper presents an IT infrastructure based on an event driven architecture with the objective to decrease the turnaround time for urban planning. Most urban planning takes a long time, not only to get all stakeholders involved, but also to assess various scenarios on several aspects according to (inter)national laws and regulations. By supporting urban planning with IT, the turnaround time ...

Control is imperative to effective service delivery. Monitoring the control parameters of IT infrastructure elements thereof is of paramount importance both for IT and IT-enabled businesses. These parameter-values need to be captured from service delivery environment of any IT-enabled business. The new-age IT infrastructure models are promising with cloud and virtualization technology options a...

Competitive environments are driving manufacturing organisations to react quickly to unpredictable changes and customer opportunities. To face these new challenges, manufacturing organisations require the support of information technology/systems in their operations. An information technology/systems infrastructure capable of coping with these changes is in part responsible for determining the ...

E research considers the IT governance choice to be a trade-off between the cost-efficiency of centralization and the responsiveness provided by local information processing. This view predicts that firms tend to decentralize IT governance in more uncertain environments. We investigate this issue by studying the relationship between environmental uncertainty and IT infrastructure governance in ...

Research on IT infrastructure investments and organizational productivity has been marked with ambiguity, evidenced by the much debated productivity paradox. Part of the ambiguity arises from a paradigmatic aggregated treatment of IT infrastructure and productivity constructs along with a disregard for contingencies and time lags. The focus in this paper is to extend the component based view to...

The importance of a firm’s information technology (IT) infrastructure capability is increasingly recognised as critical to firm competitiveness. Infrastructure is particularly important for firms in industries going through dynamic change, for firms reengineering their business processes and for those with multiple business units or extensive international or geographically dispersed operations...

Y our business increasingly relies on computer-controlled systems vulnerable to intrusion and destruction. The recent distributed denial of service attacks (DDoS) against e-commerce companies showed that this vulnerability extends beyond your own corporate networks:The very infrastructure of the Internet is at risk.When infoterrorists use the networks’ high connectivity and low security to laun...