نتایج جستجو برای: improving the quality of banking services

تعداد نتایج: 22860973  

A. Ahmadian A. Moradi M. Shahchra R. Alaie Bhkhsh

Today, the quality of services is an increasingly important factor in the success and survival of the banking sector. Therefore, the discovery of effective factors in the quality of services and the importance of each of these factors is very important from the point of view of customers due to the increasing intensity of competition. Modern com- merce requires appropriate tools and infrastruct...

Journal: :international journal of information, security and systems management 2015
najla niazmand

in recent years, the banking industry has made significant changes in technology and communications. the expansion of electronic communications and a large number of people around the world access to the internet, appropriate to establish trade and economic exchanges provided but high costs, lack of flexibility and agility in existing systems because of the large volume of information, confiden...

A. Ahmadian A. Moradi M. Shahchra R. Alaie Bhkhsh

Today, the quality of services is an increasingly important factor in the success and survival of the banking sector. Therefore, the discovery of effective factors in the quality of services and the importance of each of these factors is very important from the point of view of customers due to the increasing intensity of competition. Modern com- merce requires appropriate tools and infrastruct...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه صنعتی اصفهان 1389

wireless sensor networks (wsns) are one of the most interesting consequences of innovations in different areas of technology including wireless and mobile communications, networking, and sensor design. these networks are considered as a class of wireless networks which are constructed by a set of sensors. a large number of applications have been proposed for wsns. besides having numerous applic...

پایان نامه :دانشگاه تربیت معلم - تهران - دانشکده ادبیات 1390

this study is an outlook of iranians religious practices and customs in eras such as nasser one. it attempts to answer the main question, "religious practices and ceremonies in the society during naseri ruling" and other subsidiary questions with scientific and historical theories. iran was a traditional and religious community . people abided by their religious practices and duties within reli...

The progress of technology, the expansion of the Internet, and the emergence of online social media have created an appropriate infrastructure for communication and transfer of experiences. These environmental changes have transformed customer relationship with firms and have forced them to provide online services. The purpose of this paper is to develop a comprehensive model of customer loyalt...

Journal: :مدیریت بازرگانی 0
ابراهیم عباسی دانشیار مدیریت، دانشکدة علوم اجتماعی و اقتصادی، دانشگاه الزهرا، تهران، ایران علی اکبر رجبی میاندره کارشناس ارشد mba، دانشکدة مدیریت، دانشگاه پیام نور مازندران، ساری، ایران

the current study aims to identify the effective factors and barriers to loyalty in electronic banking services in the private banks customers. for this purpose, a survey was done with a questionnaire sampling from 420 customers of private banks in golestan province, who have used electronic banking services in 2011. the results indicated that seven factors including preference, customer satisf...

Journal: :مدیریت صنعتی 0
سید حیدر میرفخر الدینی دانشکده اقتصاد، مدیریت و حسابداری دانشگاه یزد، ایران یاسر امیری کارشناسی ارشد مدیریت اجرایی دانشگاه یزد، ایران

the main aim of this research is to survey deeply into the quality of electronic services offered by a selected group of state-owned banks in fars province by using bsc and fuzzy logic theory and to give some solutions to improve their services. therefore, the factors for assessing the electronic services were identified in research literature and were locate in bsc approach according to the ex...

Journal: :مدیریت فناوری اطلاعات 0
علی اصغر صادقی مقدم کارشناس ارشد مدیریت صنعتی، دانشکده مدیریت، دانشگاه علامه طباطبائی، تهران، ایران محمد نوروزی کارشناس ارشد مدیریت بازرگانی(مالی)،دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران جواد جمشید پور کارشناس ارشد مدیریت بازرگانی، دانشکده مدیریت، دانشگاه شهید بهشتی، تهران، ایران علی اصغر انواری رستمی استاد و مدیر گروه حسابداری دانشکده مدیریت و اقتصاد دانشگاه تربیت مدرس، تهران، ایران

highly competitive, dynamic and complex environment of banking industry and increasing growth of customers’ demand has led to lots of changes in this industry. therefore, e-loyalty has changed to a considerable subject in e-business environment to preserve customers. this study is conducted in order to identify and study the factors affecting e-loyalty of e-banking services’ users. the methodol...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه علامه طباطبایی - دانشکده روانشناسی و علوم تربیتی 1387

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