A cross-sectional multicenter survey of Italian hotels was conducted to investigate Legionella spp. contamination of hot water. Chemical parameters (hardness, free chlorine concentration, and trace element concentrations), water systems, and building characteristics were evaluated to study risk factors for colonization. The hot water systems of Italian hotels were strongly colonized by Legionel...

This paper assessed roles budget target setting plays in effective performance measurement in Nigerian hotel industry. The survey research method was adopted for this study. The study population consisted of all the managers, Accountants, Account and Finance, personnel and other hoteliers of hotels located in Kaduna state. The sample size consisted of fifty respondents drawn from ten selected h...

User-Generated Content (UGC) is changing the way consumers shop for goods. It is increasingly being recognized that the textual content of product reviews is an important determinant of consumers’ choices, over and above any numeric information. Similarly, websites that facilitate the creation of social tags by users can influence the desirability of a product or service. Moreover, one can harn...

We examine the relationship between employee supervision and compensation by taking advantage of the structure of the hotel industry, in which many chains have both company managed and franchised properties. Given that supervision is less rigorous at company managed establishments, we estimate differences in wages and human resource practices not only across company managed and franchised hotel...

Hotels can apply revenue-management systems to their function spaces—and boost the revenue contribution from those spaces.

This paper presents a fuzzy multi-criteria decision-making (FMCDM) model by integrating both subjective and objective weights for ranking and evaluating the service quality in hotels. The objective method selects weights of criteria through mathematical calculation, while the subjective method uses judgments of decision makers. In this paper, we use a combination of weights ob...

poorinformative websites of hotels in iranian tourist destinations has turned to a deterrent factor in attracting potential tourists from all over the world. the main goal of this study was to identify effective solutions for improving the informative effectiveness of iranian top hotels’ websites based on interviews with 25 hotel managers (i.e. ceos, public relations managers and it managers). ...

This paper presents empirical research analyzing the relationship between work-family climate (operationalized in terms of three work-family climate sub-scales), organizational leadership (i.e., senior manager) characteristics, organizational commitment and turnover intent among 526 employees from 37 different hotels across the US. Using multilevel modeling, we found significant associations be...

With the rapid development of China’s tourism industry, e-commerce will bring about new opportunity and challenge to tourism. Hotels and travel agencies play very important roles in tourism industry and their level of application of IT prominently shows the management level and information process of whole tourism. This study uses content analysis to evaluate the web sites service of travel age...

provides paid lodging, usually on a short-term basis". With respect to Indian context, hotels also refer to a restaurant because the best restaurants were always situated near to a hotel. The quality & cost of hotels are directly proportional to the range and type of services available [1][8]. An environmental protection, efficient waste management system [5] is a crucial aspect of any hos...