The position of heritage hotels in place making narratives is not secure, given the challenges new local developments and larger international forces. This research examines Singapore’s iconic luxury hotel, Raffles Singapore, against relatively hotels, Fullerton Hotel Singapore Marina Bay Sands, to identify nexus between island city-state’s historical contemporary changing hospitality landscape...

Hotel websi tes ha ve been m ore concerned abou t th e s tructure an d co ntent o f t he web site itsel f, ignoring the hot el websites ’ n ature for custo mer service. Thus, t his paper starts the basis of determining the function st ructures an d evaluation in dex systems of hot el websites, focusin g on discussing the hotel websites’ nature for customer service. This paper found out the cust...

Purpose This research investigates the effect of accessibility to points tourist interest (buffer) and direct indirect spatial spillover effects agglomeration economies on tourism industry revenues in Spain. Design/methodology/approach Data were collected from Bureau van Dijk's (BvD) Orbis global database. The data analysed using a econometric model Cobb–Douglas production function. Findings st...

As part of the adoption of the 2005 Building Energy Efficiency Standards, the California Energy Commission adopted Joint Appendix IV, which contains standard U-factor, C-factor and Thermal Mass data for roof, wall and floor construction assemblies (see page IV-1 of the Joint Appendices at: http://www.energy.ca.aov/title24/2005standards/2004-10-06 400-03-001JAF.PDF). The data in Joint Appendix I...

This research focuses on the specific information present a hotel website and an online travel agency (OTA) page, to identify what relates which customer value. A checklist, based combination of OTA consumption values six dimensions, has been used in this study two hotels are included. The differ size, location brand. results show that content perfect score half time, where websites only reach ...

Web mining techniques have been frequently used to obtain meaningful information from the web based data. The aim of this paper is how web mining implemented to improve the hotel customer services by analyzing web-based hotel customer data. The complete work has been done by using PolyAnalyst web data mining tool. This paper demonstrates the use of web mining techniques in hotel industry.

In this paper a new hotel revenue management model is proposed to provide hotel managers with a flexible and efficient decision support tool for room revenue maximization. The proposed system is composed of an advanced room demand forecast model and an optimization model that takes group reservations into account. The system also allows for expert intervention to update system parameters and ou...

A qualitative study was conducted to investigate perceptions of environmental practices at hotels among tourists. A quota sample of fifteen mainland Chinese and fifteen English-speaking overseas tourists visiting Hong Kong were recruited for an interview. The results showed that saving energy, use of environmentally friendly materials, and not using single-use consumables were most frequently p...