BACKGROUND Patients' views are being given more and more importance in policy-making. Understanding populations' perceptions of quality of care is critical to developing measures to increase the utilization of primary health care services. Using the data from the South African World Health Survey (WHS), the current study aims to evaluate the degree of health care service responsiveness (both ou...

BACKGROUND Responsiveness assessment of health system with the quality information is the key in effective evidence-based management of the health system. OBJECTIVES This qualitative study defines the necessary components required for the health system responsiveness assessment information system (HS-RAIS). MATERIALS AND METHODS This study was conducted based on mixed-methods approach and b...

BACKGROUND With the objective of the national health services systems reform to move care to the community, community health services (CHS) are becoming the gateways of the health system in China. This study aims to evaluate the levels and distributions of the responsiveness of CHS in urban China and identify the relevant features to provide the government with policy advice on the improvement ...

BACKGROUND Previous studies investigating factors associated with healthcare utilization by older Ghanaians lack distinction between public and private health services. The present study examined factors associated with public and private healthcare service use, and the resulting perceived health system responsiveness. OBJECTIVES To identify factors associated with public and private healthca...

BACKGROUND Individuals' experience of interacting with the healthcare system has significant impact on their overall health and well-being. To relate patients' experiences to a common set of standards, the World Health Organization (WHO) developed the concept of health system responsiveness. This study aimed to assess if the WHO responsiveness concept reflected the non-medical expectations of m...