Experience design, an approach to create emotional connection with guests or customers through careful planning of tangible and intangible service elements, has gained popularity in many hospitality and retail businesses. With ever-increasing competition, service providers seek to develop loyalty by aggressively designing, continuously innovating, and managing their customer experiences. This a...

The aim of this research was to study the structure of the most satisfying and unsatisfying user experiences in terms of experienced emotions, psychological needs, and contextual factors. 45 university students wrote descriptions of their most satisfying and unsatisfying recent user experiences and analyzed those experiences using the Positive and Negative Affect Schedule (PANAS) method for exp...

The present study explores the sources and consequences of fulfilling six fundamental human needs, namely Autonomy, Relatedness, Competence, Stimulation, Influence, and Security, through using interactive products and media. Each need refers to a distinct set of issues, such as according product attributes (e.g., "flexibility") and experiential consequences (e.g., "freedom of choice"). Besides ...

Exercise video games have a recognized potential for use as tools for effective exercise. Current exergames do not consistently strike a successful balance between the ”fun gameplay” and ”effective exercise” aspects of the ideal exergame. Our research into exergame design addresses the question of what balance between an exergame’s physical exertion and gameplay challenge is most successful fro...

On the basis of the bidding history of a panel of new eBay bidders, we examine the impact of different types of experiences on bidding behavior evolution. Accounting for unobserved bidder heterogeneity, the results indicate that losing experiences make the bidders’ bidding behavior evolve toward the normative predictions of auction theory, in that they submit fewer bids and bid later. Winning e...

We present iScale, a survey tool for the retrospective elicitation of longitudinal user experience data. iScale aims to minimize retrospection bias and employs graphing to impose a process during the reconstruction of one’s experiences. Two versions, the constructive and the value-account iScale, were motivated by two distinct theories on how people reconstruct emotional experiences from memory...

This article evaluates a striking similarity between two passages, one from the emperor Julian (‘the Apostate’), and the other from G. I. Gurdjieff (1865?-1949). These passages present the ‘sun’ as the source of ‘nous’ (Julian), or ‘higher centres’ (Gurdjieff). I suggest that these two faculties are effectively the same, as in both systems these faculties ground mystic experiences. In both syst...

Consumers’ experienced utility is often shaped not only by intrinsic aspects of consumption experiences themselves, but also by extrinsic pre-consumption information about those experiences. For instance, consider critics’ ratings of a film, the price or country-of-origin of a bottle of wine, the brand-name of a cola, whether a meal is made from organic ingredients—in these and countless other ...

throughout human evolution history, beauty has always been one of the necessary integral components of human need. as greer (2010) said, “one of the prehistoric human’s responses to the animal life around them was to etch and paint these animals on the walls of their caves. turning them into art and rendering them beautiful was a natural response - a way to help make sense of a hostile and conf...

This paper urges the User Centered Design (UCD) community to broaden its perspective in order to deliver the user experiences demanded by consumers today. The challenge is for UCD to partner with other business disciples; pool organizational resources; and drive a user-centric approach throughout the organization, to the extent that it becomes embedded in the business strategy and develops the ...