The market of energy services for the residential sector in Europe is very limited at present. Various reasons can be argued such as high transaction costs a highly fragmented and low consumption per dwelling. rather long payback time investments render Energy Services Companies’ (ESCOs) financially unattractive many ESCOs building residents, thus hindering large potential savings that responsi...

The intensification of the EU’s institutional action to ensure an appropriate level energy efficiency demonstrates key role pro-saving measures and achieve a climate-neutral economy by 2050. Achieving this goal is therefore also possible through performance contracting (EPC), which enables specialised entities called service companies (ESCOs) operate in market. creation favourable framework at ...

O objetivo deste trabalho é analisar e descrever como as relações de tempo se configuram na Língua Brasileira Sinais (libras). fenômeno constitui pela relação entre dois Estados Coisas (doravante EsCo), um temporal outro principal. A investigação realizada à luz uma abordagem tipológico-funcional (CROFT, 2001; CRISTOFARO, 2003). Tomamos base dados extraídos do Corpus libras da UFSC, anotados po...

multi-path is favorite alternative for sensor networks, as it provides an easy mechanism to distributetraffic, as well as considerate fault tolerance. in this paper, a new clustering based multi path routingprotocol namely ecrr (energy efficient cluster based routing algorithm for improving reliability) isproposed, which is a new routing algorithm and guarantees the achievement to required qos ...

BACKGROUND How companies deal with complaints is a particularly challenging aspect in managing the quality of their service. In this study we test the direct and relative effects of service quality dimensions on consumer complaint satisfaction evaluations and trust in a company in the Dutch health insurance market. METHODS A cross-sectional survey design was used. Survey data of 150 members o...

In this explorative research, we aim to find the most important service experience variables that determine customer purchasing decision and the clerks’ influence on customers’ purchases. This study was conducted as a case study of a children’s apparel company, denoted Company L, which has 243 retail stores. Company L has implemented Point of Sale (POS) systems in its retail stores, and would l...

Abstract— As the market becomes more global, logistics is now seen as an important area where industries can cut costs and improve their customer service quality. The latest trend is to outsource logistics activities to the outside company (known as third party logistics or 3PL) to allow the outsourcing company to concentrate on the core competence, improve the service and many more. A framewor...