This article examines the role of trade unions in the health service at workplace level under the Labour government’s modernisation agenda, and focuses on the shifting balance between forms of direct and indirect participation drawing on case studies of three acute hospital trusts. There has been a strong growth in forms of direct communication within the case study trusts and some increase in ...

Drawing upon person-environment fit, specifically demands–abilities this paper examines the impact of hospitality employees’ cultural intelligence (CQ) on their voice behavior and job satisfaction. Data were collected from domestic contact employees working for restaurants in three major cities United States. The results PLS-SEM model show that CQ has a positive effect through self-efficacy. Fu...

Solidarity behaviour (SB) among employees is important in building a sense of community organizations, particularly within crisis context where adverse working conditions prevail. However, we have limited knowledge concerning how SB develops. Using the lens social exchange theory, this study examines top-down communication and employee voice relate to horizontal (employee emplCoyee) SB. We cond...

Objectives: The purpose of this paper is (a) to examine the relationship between employee voice and management receptiveness with engagement; (b) explore changes in internal vertical communication during COVID-19 pandemic; (c) how less formal influences engagement. Methods: A survey 344 Chinese professionals Shanghai region was conducted measure voice; receptiveness; via DingTalk, WeChat, onlin...

The study of employee voice in small and medium enterprises (SMEs) across national contexts remains under-theorised under-studied. This paper uses Kaufman’s integrative model voice, an exploratory 30 interviews with employees non-unionised SMEs the United Kingdom, Thailand Nigeria, to compare experience impact this on behaviour at work. Findings show that interaction between external institutio...